QE Health responds to COVID-19 crisis


Muddy Waters

22 March 2018

Rotorua’s thermal-based health provider QE Health is likely to step up its response to COVID-19 pandemic when management and clinical health staff meet tomorrow (Monday 23 March).

The move comes days after the government announced funding of $17 million for QE and its landowner partner, The Pukeroa Oruawhata Group,

 to develop Rotorua’s tourism, health and well-being capabilities

QE Health chief executive Aaron Randell told The Mud in an interview that the historic facility was in a difficult situation because there were some aspects of its operation it needed to maintain.

“Currently, given the alert level, we are still open, but that is being reassessed,” he said on Sunday afternoon. 

The meeting with clinical staff will decide, for instance, whether the programmes go on hold and, where possible, whether aspects of the health service could be conducted via video or by phone.

“Staff safety and client safety is of paramount importance for us.”

However, a meeting with its health practitioners would decide how the facility can not only operate in the current situation but also contribute to the work being done by the Ministry of Health and Lakes District Health Board.

Those entering the building had been restricted to where they could go, and the gym equipment had been placed at a safe distance to limit contacts, but the virus alert had been fast-moving.

It had limited services to clients who needed spa treatments or to utilise the gym for health reasons.

“We told those who are entering the building, so they are restricted as to where they can go,” he said.

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